ACE GLOBAL FAQs

Have questions before booking your next journey? Explore our most frequently asked questions below for quick answers regarding our process, pricing, and client protections. You can also chat with Ask ACE! — our 24/7 virtual chatbot — at anytime for instant assistance with other questions and more!

GETTING STARTED

• What exactly does an ACE Global Travel Curator do that I can't do myself online?

A search engine finds you options. A curator reviews and researches options, books them, addresses them when something goes wrong mid-trip, and actively works to unlocks perks — room upgrades, resort credits, VIP treatment — that aren't available on public booking sites, often for the same or better price you'd find on your own.

• Is ACE Global a real travel agency, or are you an independent advisor?

ACE Global, LLC is a licensed travel advisory and an independent affiliate of WorldVia Travel Group. That means you get the exclusive global supplier pricing and protections of a large host agency network, delivered with the personal, boutique service of a small national team.

• Do you charge for a consultation before I book anything?

No. If you're still exploring — comparing agencies, dreaming without dates yet, or just want to meet your curator first — a 15-minute introductory consultation is complimentary.

• What destinations or trip types do you specialize in?

Our team collectively covers ocean cruising, all-inclusive resorts, group and family travel, corporate/business travel, national/international travel, and specialty travel including (but not limited to) ethnic, LGBT, solo travel, girls/guys trips, and wellness escapes. Each curator has their own particular strengths — explore our curators' bios to find the best fit for your trip.

• Can you plan trips for larger groups businesses, or is this just for individuals/couples?

We plan for reunions, destination weddings, and group getaways of all sizes. For business/corporate group travel specifically, email us at info@aceglobalmn.com to discuss your needs.

PRICING & FEES

• Does booking through an ACE Global Travel Curator cost more than booking it myself?

Bookings often it costs the same or less than booking it yourself. Because of our industry relationships, it is typically a better deal because we frequently have access to room upgrades, resort credits, on-board credit, and trip enhancements that aren't available to the general public through traditional booking sites.

• How does the $75 Concierge Research Fee work, and how can I earn a complimentary trip enhancement?

Our $75 Concierge Research Fee is required prior to planning and covers our dedicated time, expertise, up to five (5) custom quotes, two (2) confirmed booking revisions (subject to supplier terms), and a personalized travel guide. When you book a Premium Booking, ACE Global reinvests this fee directly back into your trip as a complimentary enhancement (such as a local excursion or private transfer)! Please keep in mind: If your trip isn't booked within 30 calendar days, the research process closes and the fee is forfeited.

• Why do pre-curated trips require a non-refundable deposit?

Deposits lock in group rates, cabin/room inventory, and any exclusive on-board credit or perks negotiated for that specific departure — the same way any cruise line or resort would require a deposit directly.

BOOKING & PAYMENTS

• Explore frequently asked payment and financing questions HERE for quick answers.

PEACE OF MIND, TRUST, & CREDENTIALS

• What happens if my flight is canceled or something goes wrong while I'm traveling?

You are never on your own. You have two immediate layers of support at your fingertips: 

Instant Digital Assistance (Ask ACE!) - For quick answers, itinerary updates, or instant guidance on the go, use the Ask ACE! chat tool on our website. 

Special Forces Direct Line - For real-time travel disruptions (like canceled flights, missed connections, or urgent resort issues), text the word URGENT or EMERGENCY to (612) 482-2500. This immediately triggers our priority response protocol, deploying your Lead Curator or an ACE Global Executive to reach out to you immediately, handle the logistics, and keep you in vacation mode.

• Do you offer travel insurance?

While travel insurance is not automatically included in the baseline cost of your itinerary, we offer access to comprehensive travel protection plans through our trusted industry partners to protect your investment against unexpected trip cancellations, medical emergencies, travel delays, and lost luggage.

• What are ACE Global’s credentials, and how is the agency licensed?

ACE Global, LLC is a licensed travel advisory and an independent affiliate of WorldVia Travel Group — giving you access to exclusive global supplier pricing with the personal, boutique service of a local agency. WorldVIA is California Seller of Travel #2073234-00 and Florida Seller of Travel Ref. No. ST36257. 

• Who is WorldVia, and why does ACE Global mention them?

WorldVia Travel Group is a large host travel agency network. Being affiliated with them gives us access to exclusive supplier pricing and industry relationships that a fully independent boutique agency wouldn't have on its own — while we still operate as your local, personal team.

• How do I know my investment and personal information are legally protected when booking with ACE Global?

Your booking is protected by industry-standard safeguards and seller-of-travel regulations: Secure Payments: All transactions are processed through PCI-compliant merchant gateways or directly with verified travel suppliers. We never store full card details. Strict Privacy: We never sell, trade, or share your personal information or travel preferences.

For full details on our policies, client safeguards, and booking rules, etc., please review our complete Terms and Privacy Policy.